Rent Guarantee and Legal Expenses FAQs

Please note that these FAQs are for general guidance only. Landlords and Letting act only as an introducer and as such under FSA Guidelines you should seek absolute guidance from the insurer themselves should you so require.

Q. How many tenants does each policy cover?

A. Up to FIVE tenants. A tenant is anyone named on the Tenancy Agreement. Some insurers quote per tenant, these policies are per property.

Q. What things must I have to ensure that this insurance is valid?

A. It is a requirement of this policy, that the policy holder presents the following information in the event of a claim:

For Professional Lets (people in full-time employment)
• 2 forms of identification from the tenant, one containing a clear photograph
• Proof of employment
• A credit check

For Self Employed / Student and/or DSS Lets
A full tenant reference from an approved referencing company is required.

Q. What's my easiest way to get referencing done?

A. You can reference your tenants online right now – just click here to go to Tenant Referencing.



Q. Do you also cover DSS, Student Tenants and Asylum Seeker Tenants?

A. YES. Self Employed, Students, people who are claiming DSS benefits and assylum seeker tenants are only acceptable if they have passed a full tenant reference and are guaranteed (by way of a guarantor agreement correctly assigned to the Tenancy Agreement) by a person/organisation that has also passed a tenant reference. These kinds of tenants will require a guarantor.

Q. I have discovered that one of the prospective tenants has a CCJ, does this make a difference?

A. In some cases this may affect their elligibility. Please contact us with full details on 0844 357 8125 quoting 'Landlords and Letting'.

Q. Is the Rent Guarantee paid immediately a tenant defaults?

A. NO. Rent is paid from the second month of non-payment*.

Q. How much rent do you pay?

A. Up to £10,000 or 6 months, whichever is the lesser. Also rent is only paid up until vacant possession is gained.*

Q. I already have a tenant in my property. Can I get my rent guaranteed?

A. YES. But no claim is allowed within the first 90 days of cover. Also you will have to get your tenant re-referenced so that the referencing is up-to-date.*.

Q. Do you guarantee the rent of commercial tenants in commercial premises?

A. NO. Unfortunately we cannot insure the rent of tenants in commercial premises.

Q. What about company lets, whereeby a company is actually the tenant in my residential property – can I insure that rent?

A. YES. Always check exactly what name(s) is on your Assured Shorthold Tenancy Agreement – that is the legal tenant(s).

*All the above subject to the Terms & Conditions of the Rentguard Policy wording.