Rent Guarantee and Legal Expenses FAQs

Please note that these FAQs are for general guidance only. Landlords and Letting act only as an introducer and as such under FSA Guidelines you should seek absolute guidance from the insurer themselves should you so require.

Q. What things must I have to ensure that this insurance is valid?

A. It is a requirement of this policy, that the policy holder presents the following information in the event of a claim:

For Professional Lets
• 2 forms of identification from the tenant, one containing a clear photograph
• Proof of employment
• A credit check

For Student and/or DSS Lets
A full tenant reference from a Rentguard approved referencing company is required.

If you require further information or advice about *credit checks or tenant referencing, please contact customer services on 0208 587 1060 or contact Rentguard tenant referencing.

Rentguard Tenant Referencing
30 Miners way
Lakesview International Business park
Hersden
Canterbury
Kent
CT3 4LQ
Telephone : 0844 412 2020
Fax : 0844 412 2022
E-mail : enquiries@rentguardtenantref.co.uk

www.rentguardtenantref.co.uk

Q. Must I use your credit referencing company?

A. NO. You may use a company of your choice, although it must be licensed for such credit referencing. It costs very little for this service – if you would like more information about this please just email Tenant Referencing.

Q. What's my easiest way to get referencing done?

A. Use Rentguard Tenant Referencing. An instant credit check costs only £9.50 plus VAT and a Full Tenant Referencing for Students and DSS tenants etc costs only £19.50 plus VAT. What's more, you can register and then complete the application online now.


Q. Do you also cover DSS and Student Tenants?

A. YES. Students and people who are claiming DSS benefits are only acceptable if they have passed a full tenant reference and are guaranteed (by way of a guarantor agreement correctly assigned to the Tenancy Agreement) by a person/organisation that has also passed a tenant reference.

Q. I have discovered that one of the prospective tenants has a CCJ, does this make a difference?

A. In some cases this may affect their elligibility. Please contact us with full details on 08444 122 020.

Q. Is the Rent Guarantee paid immediately a tenant defaults?

A. NO. Rent is paid from the second month of non-payment*.

*Subject to the Terms & Conditions of the Rentguard Policy wording.